Return Policy
We pour a lot of effort and care into everything we sell. If you are not satisfied with your purchases, you can return them for a refund within 30 days of receiving them.
You only have to pay the shipping back to us.
For any additional information or any questions, feel free to use our Contact Us page.
Starting a Return:
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To kick off a return within 30 days of receiving your order, head over to our Returns page.
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Enter your name, order number, and email address.
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Once you’ve submitted your return request, our team will provide you a prepaid shipping label to send back your items. For some returns (like a damaged item) you may be prompted to upload photos for our team to review and share with our quality control team. Any return requests that require review by our team will be processed within 48 hours to ensure you’re not waiting on us for too long.
International customers:
We are working hard to add automated returns for international customers to our portal, but have a few things to iron out before we can provide you with prepaid shipping labels. In the meantime, international customers will need to contact CX for return authorization. Please ensure everything is in new, unused condition with tags intact. International customers are responsible for the cost of mailing the items back to our warehouse.